Marketers today live in a world changing at a head-spinning pace, forced to balance a multitude of priorities in an 'Agentic AI' era.

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Bed Bath & Beyond is making a comeback to stores thanks to a $25 million investment deal with Kirkland's. Industry experts are still questioning whether the brand will survive.

Financial advisors are often encouraged to be better listeners. Less discussed is the importance of asking the right ...

American Airlines has named veteran company executive Heather Garboden as SVP and chief customer officer, effective immediately, according to a Tuesday internal memo from American CEO Robert Isom.

If you want actionable takeaways from your next one-on-one with your boss, don’t ask for feedback, says Wharton psychologist ...

Transforming Sales Through the Power of Perspective In the competitive world of sales, success often hinges on one’s ability ...

Trader Joe’s and other grocers are limiting the number of eggs customers can buy across the U.S., citing limited supply caused by the ongoing bird flu outbreak. Trader Joe’s is capping purchases to ...

American Airlines on Tuesday announced the appointment of airline vet Heather Garboden to the role of senior vice president and chief customer officer and tasked her with leading a new Customer ...