The city of Long Beach will soon be using artificial intelligence to review 911 calls as part of a first-of-its-kind program, ...

Cops have fired back after a video allegedly showing a 911 dispatcher being rude to a caller went viral online. Bakersfield ...

If you think you are busy at work, try being a 911 dispatcher. Do you think you would have what it takes? On any given day, around five Morgan County 911 dispatchers sit peering at seven ...

A Northampton County 911 dispatcher is being celebrated for helping an armed man with dementia surrender safely to police on ...

Behind the flashing lights and sirens is a calm voice tracking emergencies in real time, helping guide officers through chaos ...

Hydie Gorsuch said years on the job taught her to compartmentalize, but this call was different.

An emergency dispatcher in Massachusetts is being celebrated for helping save the life of a 4-year-old girl. A 911 call came into the Holbrook Regional Emergency Communications Center earlier this ...

Authorities are commending a Holbrook emergency dispatcher who guided a frantic 911 caller through the CPR process, calmly providing instructions that helped a 4-year-old girl in East Bridgewater ...

In an emergency, we pick up the phone and dial 9-1-1 without much thought as to whether someone will answer. Increasingly ...

At a Wisconsin Watch panel, emergency dispatchers and educators recommended improving pay and working conditions, using therapy and artificial intelligence to reduce burnout, raising the ...