Taking 911 calls, remaining calm and talking someone through a crisis while relaying vital information to emergency responders is a tough job with high demands and often higher stakes. In dispatch ...

“You don’t realize how quickly everything can change,” said Kiesha Archer A Georgia-based 911 dispatcher whose job involves helping people in distress recently found herself on the receiving end of an ...

GREENWOOD, Texas — Greenwood High School senior Stephen Casbeer is wrapping up the school year with more than a diploma—he’s starting a career. Casbeer is the first student to complete a new ...

VOLUSIA COUNTY, Fla. – Inside Volusia County’s 911 communications center, a new voice is answering the phones and it’s not human. “Ava,” short for Automated Virtual Agent, is an artificial ...

Last Sunday morning at 5:47 a.m., Luzerne County dispatcher Kaylary Santos answered a 911 call from Luzerne Borough about a woman having a baby in active labor. “This call came in, and it was the ...

Editor's note: this story contains a mention of suicide. If you or someone you know may be considering suicide, contact the 988 Suicide & Crisis Lifeline by dialing or texting 988. A 911 dispatch ...