Dialpad announced today the acquisition of WebRTC-based video conferencing provider Highfive, closing the curtain on the video/meetings pure-play era. While Highfive was rumored to be in play for ...

Poly CEO Dave Shull shares his thoughts on the future of hybrid work during his thought leadership address at Enterprise Connect’s virtual event this week.

Legacy PBX systems complicate digital transformation efforts, but replacing them isn’t always a choice. Fortunately, there are ways to adapt legacy systems to meet the demands of today’s business ...

This week we share announcements around SD-WAN solutions, a Microsoft Teams integration, meeting room technology, SMS and video APIs, and a virtual workplace platform.

We’ve mapped the human genome, cured many diseases, and offer DNA testing through the mail. What if telco carriers could handle more than one order on an account at the same time? We have sent men to ...

Cloud-based contact centers—especially those with artificial intelligence features—help enhance the interaction experience for constituents. Besides reducing or eliminating friction between the agents ...

By applying AI and advanced analytics beyond the walls of the contact center, service organizations can get smarter about customer interactions.

When you start exploring, you may find some unpleasant surprises — but with the right approach, you may wind up with better services at a lower cost.

A director of people analytics explains how to reinvent employee engagement through the use of opinion surveys.

Ransomware attacks can spread through the organization irrespective of the attack vector. Critical files, data, and even infrastructure and applications can become inoperable. The growing usage of ...

The Eastern Management Group explains why Atos Unify receives thumbs-up in competition among 33 UC providers for businesses with more than 300 employees.

Via Playvox’s fully integrated suite, Dialpad is now able to offer WEM functions such as workforce management, workforce forecasting and scheduling, quality assurance, learning management, ...