If you take in your Samsung device to an independent shop for repair, Samsung requires the store to send your name, contact information, device identifier, and the nature of your complaint to the ...

IFixit and Samsung were once leading the charge in device repair, but iFixit says it’s ending its repair partnership with Samsung because it feels Samsung just isn’t participating in good faith.

Just yesterday, the repair site iFixit announced it’s ending its partnership with Samsung. The collaboration came to an end less than two years after the companies partnered for a device repair ...

What’s happened? Samsung is testing a new retail repair service that brings quick diagnostics in-store and routes more complex repairs through nearby service centers, as the brand looks to cut down ...

In a move to revolutionize customer service, Samsung and AT&T have joined forces to introduce a groundbreaking same-day repair option for Galaxy phone users. This partnership promises to streamline ...

If you’ve got a Samsung Galaxy phone in need of repair, you may need to find a new shop. Best Buy’s Geek Squad—once a Samsung-authorized partner—will no longer fix hardware issues such as depleted ...

If you’ve ever damaged your phone, you may have run into a situation where you found it difficult to find a place that can repair it. Samsung is trying to help owners of its flagship devices avoid ...