Unexpected disruptions can throw your business into disarray, leaving customers frustrated and staff overwhelmed. Even more concerning is that much of this chaos can be prevented with the right tools.

New digital waitlist software helps restaurants, cafes, and salons reduce customer wait times by 85% with instant QR ...

First-year student Rohan Rajiv is blogging once a week about important lessons he is learning at Kellogg. Read more of his posts here. I’ve been sharing a run of operations learnings of late as a part ...

In the wake of significant website crashes due to overwhelming traffic, such as Chipotle, Japan Airlines, Coinbase, Ticketmaster and HBO, companies need to find ways of managing expanding online ...

5 Call Queue Management Tips to Survive Peak Hour Traffic Your email has been sent Discover the best call queue management tactics to decrease wait times without hiring more call center agents.

Few signs of success are as glaringly obvious for retailers as a queue forming outside your door. For many it’s a dream come true. But does a queue always spell success? I’ve spent my entire adult ...

Food trucks have become a highly fashionable and functional approach for hospitality professionals to maximize their profitability and build customer loyalty throughout multiple locations. While this ...