Salesforce has cut 4,000 of its customer support roles, CEO Marc Benioff said in a recent interview. Here's what we know.

Last week, Salesforce Chief Executive Marc Benioff said the San Francisco software giant was able to shrink the number of ...

Billionaire tech boss Marc Benioff isn’t the only one replacing customer service and sales roles with AI—Klarna and Microsoft have also slashed the departments.

( NewsNation) — Artificial intelligence has enabled Salesforce to cut 4,000 customer support roles this year, CEO Marc ...

Waypoint AI Raises $3.1M Pre-Seed Round; Deploys first AI Customer Support Engineer for industry leaders including ClickHouse and Kpler.

Sakshi Tyagi, a technical support engineer for Azure App Service, is excited about advances in AI technology, like Copilot in Microsoft Dynamics 365 Customer Service, and how they can help her provide ...

I have decided to create a timeline for myself to make a career change from a hardware customer support engineer and team leader, to an IT service manager or project manager.

The Importance of Customer Service in the Engineering Sector. Customers tend to stick with those companies who respect their needs and their time, while seeking other options when they feel ignored.

From BITS Pilani to Silicon Valley, how this AI engineer is redefining customer support for ecommerce From cracking India’s toughest engineering exams to building AI agents in the Silicon Valley ...