What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me define this “what”–and, more ...

1. There’s no clear definition of what customer service looks like in the organization. You can’t just say, “Let’s give great customer service.” You have to define what it is, what it ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do foryour customers. It also means giving customers a chance ...

While tactical customer service measures are typically managed by a single company department, strategic customer service innovations — that is, those that reflect what the customer is actually ...