Customer reviews have become central to online commerce, playing a huge role in determining which products succeed or fail on Amazon and other sites. A study by Northwestern University’s Spiegel ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Amazon is expanding the features and footprint of its “Buy with Prime” program, which extends Prime benefits beyond Amazon.com to third-party merchant websites. (Amazon Image) Amazon will give ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Amazon customers took to social media over the weekend to report a series of false email confirmations they received from the company about gift card purchases they had not made. Amazon customer ...

Amazon Prime customers are the latest group of consumers to be targeted by scammers, cybersecurity experts say. According to a Feb. 4 X post from Guardio Security, hackers are impersonating Amazon's ...

Amazon is the largest e-commerce platform in the world, with over 300 million active customers around the world. Given the huge number of users, Amazon takes various measures to prevent abuse of its ...

Amazon today announced a new policy in which it will pay customers up to nearly $1,000 when a third-party product causes property damage or personal injury. Payments of any amount less than $1,000 ...

An Amazon security system designed to ensure expensive items are delivered to the correct person is still backfiring on customers, 18 months after flaws in the system were first exposed. In July 2022, ...

Amazon is making cuts to its global customer service organization, impacting less than 1% of the division’s workforce, the company told sister publication CX Dive in an email Thursday. The workforce ...

Update, July 19, 2025: This story, originally published on July 17, has been updated with additional information from Amazon regarding account attack trends following a warning emailed to 220 million ...