Content Guru Appoints Experienced Policing Director to Drive Innovation in Police Public Contact - contact centre recruitment ...

BT Group Proposes Closure of Three UK Contact Centres as Part of Modernisation Strategy - contact centre recruitment ...

The finalists of the UK National Contact Centre Awards 2026 have been revealed by organisers CCMA (Contact Centre Management ...

The hidden cost of PCI in the contact centre - Matt Taylor, Head of Solution Consulting at IPI explains. contact centre tips ...

What Cognigy Nexus Confirmed About the Agentic AI Opportunity — And Why Expertise Is Everything - contact centre Kevin ...

Organisations including AQA, British Gas, Jaguar Land Rover, Parkdean Resorts and Leeds Building Society were honoured with Gold awards at last night’s 30th anniversary edition of the UK National ...

Contact centre workers employed by outsourcing firm Concentrix, which provides customer support for Currys, have reacted with shock and anger after being told their jobs may be outsourced overseas to ...

Noetica have announced that its patented Visual Data Segmentation has been shortlisted for a prestigious National Technology Award (NTA).

The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres – Kevin McGachy, Head of AI Solutions, Sabio Group discusses. Gartner’s latest prediction is already gaining ...

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution. Route 101, a leading technology systems integrator and cloud ...

The Department for Work & Pensions are seeking to introduce a Conversational AI Platform for their contact centres by way of a Tender notice. The Department for Work and Pensions (DWP) (“the Authority ...