Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

eBay's Q3 2023 results reinforce the belief that the stock is a potential value trap, with low growth expected. The company faces challenges in the e-commerce landscape, including intense competition ...