Attorneys in firms can no longer wait for the conveyor belt to bring new client work to them. Economic and cultural changes during the last half-dozen years have caused firms to reassess their ...

The importance of client satisfaction surveys, and a summary of what law firm clients say about the outside firms they use. Having designed and carried out midsize law firm client satisfaction surveys ...

You probably feel like you have a good handle on how your clients feel about your business. Would you be willing to bet money on your intuition? If you’re not eliciting client feedback via ...

The World Bank is committed to improving service to our clients in order to better achieve our shared development outcomes. Our new survey solicits feedback at critical points in the project lifecycle ...

Virtually all top-tier professional service firms make the same boasts. "We have the best lawyers/engineers/architects/physicians, who went to the best schools and ...

Successful companies understand the importance of customer feedback use customer research surveys to garner many types of information from consumers and business customers, explains Toolpack ...

Opinions expressed by Entrepreneur contributors are their own. Performance reviews are a widely-used tool for running successful businesses of any size. While the most effective managers provide ...

BOSTON--(BUSINESS WIRE)--BNY Mellon Wealth Management has once again achieved high client satisfaction scores, receiving a 96 percent satisfaction rating on its 2017 client feedback survey. The ...