Personalization based purely on history is backward-looking in a forward-moving world. It ignores the single most important ...

Dashboards will persist as record-keepers, but conversational intelligence is emerging as the operating system of decisions.

In late 2024, Amazon introduced Rufus, a generative AI chatbot that helps people shop. It was a curious move for Amazon since ...

Conversational AI is having its breakout moment. But are contact center agents celebrating? Maybe not. According to a July 4 Research and Markets report, the global conversational AI market is ...

Silverback AI Chatbot today announced the introduction of a new capability termed AI Agents, which expands its AI chatbot platform to support more autonomous and context-aware conversational workflows ...

Google’s tool greatly simplifies photo editing; just tell your phone what changes you want in the photo, and it’ll execute them. It also hints at the coming leap in how we interact with computers.

Conventional marketing is on life support; bloated email blasts, generic landing pages, lead forms no one fills out. They’re not just outdated. They’re invisible to the modern consumer. Today, people ...

Photoshop and Express are both getting chatbot-like AI assistants to allow for agentic, conversational editing.