The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...
How can a company use Web-based customer service to get and keep customers? Today, KANA Software is releasing its next-generation Web Customer Service (WCS) solution, with features intended to make ...
There's a new Magic Quadrant Report out from Gartner that focuses on vendors providing one of the most critical tools in a company’s online toolkit -- CRM Web Customer Service Applications. As in ...
SUNNYVALE, CA--(Marketwire -08/27/12)- KANA Software, Inc., a global leader in customer service solutions delivered on-premise or in the cloud and used by more than 900 organizations worldwide, ...
I am the CEO of NovelVox, an AI-enabled contact center solution provider. I help organizations deliver impeccable customer experience. The idea of being loyal to a brand seems counterintuitive. After ...
Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...
Even if you have the best products in your industry, bad customer service can kill your business. Customer service isn't the same as selling; it's about how you handle your customers, answer their ...
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