Web Help Desk 5.5 is a free upgrade for all current Web Help Desk 5.x licensees. Pricing for corporate customers runs from US$3,000 – $7,500, and for educational institutions it runs from $2,000 ...

The Web Help Desk free version includes a few different features versus SysAid, such as LDAP support. However, you’re limited to one administrator, while clients are unlimited.

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials.

A demo version of Web Help Desk 6.4 is available for download at the MacsDesign Studio Web site. For pricing information, call (866) 701-0227.

This flaw resides in Web Help Desk, a web-based IT service management software that streamlines and automates help desk ticketing, asset management, and IT service management processes.