Continuous improvement specialists are challenged to solve problems for their organizations or clients. They have acquired a wide array of tools, methods, and techniques for that purpose. If ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

You’ve heard of probable cause. You’ve found the root causes of problems. But what is plausible cause, and why should we care? After all, plausible cause isn’t even an entry in my favorite dictionary ...

We are story-telling animals. Stories are our core sense-making tools. We constantly spin narratives in our head – about the world, other people, what we are doing and seeing. The stories we tell ...

UChicago Medicine is one of 12 hospitals in the nation with a 26-year, Leapfrog straight-“A” streak and Stephen Weber, MD, said the secret is to never be satisfied. “Whether I’m seeing patients or ...

Some of the most entrenched problems business leaders share with me include turnover, employee engagement, teamwork, project management, customer satisfaction, and conflict management. Leaders often ...

Editor’s note: This is Part 2 of a two-part series on crime solutions from Katie Hill and Jens Ludwig of the University of Chicago Crime Lab. Read Part 1 here. Some of our fellow Chicagoans have come ...

To combat rising truancy rates in Camden City, officials implemented programs to reengage students and address root causes of crime. Partnerships with organizations like Hopeworks provide job training ...