A GlobalData survey indicates that traditional claims channels remain central to how customers interact with insurers, even as digital service tools continue to expand. While online claims submissions ...

AI agents and trusted AI-enabled human experts available in Intuit QuickBooks assist businesses with saving time, making smarter decisions, and driving better money outcomes A more powerful QuickBooks ...

New Zoom Virtual Agent capabilities help organizations build AI agents faster, optimize performance over time, and deliver more personalized customer experiences through a connected Zoom CX platform.

In partnership with Replicant, Avant brings an AI virtual agent to customer service, improving response times, call resolution, and customer satisfaction Avant, a leading financial technology company, ...

Artificial intelligence (AI) is making waves in many areas of business, but one of the most significant is in customer service. Agent assist, virtual agents, and sophisticated analytics are catalysts ...

AI agents are having a moment. From customer service automation to complex workflow orchestration, these systems promise to revolutionize how enterprises operate. Yet despite the hype, actual ...

Zoom's latest virtual agent release targets organizations ready to move beyond basic chatbot interactions toward fully automated, cross-system customer resolution. Zoom Communications unveiled Zoom ...

AI agents have become essential across industries—powering virtual assistants, automating workflows and enhancing decision making in fields such as healthcare and finance. Central to their ...

New Zoom Virtual Agent capabilities help organizations build AI agents faster, optimize performance over time, and deliver more personalized customer experiences through a connected Zoom CX platform.