Real Time AI Guidance, Automated Summaries, and In-Workflow Actions Inside 8x8 Agent Workspace Reduce Ramp Agent Time and After-Call Work Embedded directly in the 8x8 Agent Workspace, 8x8 Smart Assist ...
CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that DMV Veterinary Centers, 24-hour emergency and specialty pet ...
Frontline team efficiency. Service and operations teams resolve issues faster, reducing agent workload and improving customer satisfaction. 8x8, Inc. announced new AI-driven and omnichannel ...
CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry’s most integrated platform provider for customer experience (CX), is fast-tracking the next phase of AI-powered engagement by ...
In 2019, PrimeSource Building Products Ltd and Dimora Brands began migrating away from an on-premises Avaya PBX to the cloud-based 8x8 unified communications and ...
The company's increasing revenue from its usage-based offerings may presage a broader shift in how contact center vendors might make money — without abandoning traditional revenue streams. Wilson ...
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