Neither customer-facing tech, nor digital kiosks, nor self-service are new phenomena. But in an age where customers expect more tech options, including smart tech and kiosks, tech-friendly customer ...

It’s easy to nail collaboration between customer success and tech teams when you’re a startup organization with a handful of employees and customers. But as the organization scales, collaboration gets ...

NOIDA, India, Dec. 26, 2025 (GLOBE NEWSWIRE) -- The newly launched AI chatbot is designed to help businesses manage high ...

Our industry stands at a critical crossroads in the rapidly evolving mortgage technology landscape. For decades, customer service teams have been relegated to roles as reactive problem solvers and ...

Businesses hope the artificial-intelligence technology behind ChatGPT can turn ordinary chatbots into impressive fonts of information, potentially transforming customer service. But many executives ...

From sales and customer service, to retail and hospitality, employers in customer-facing functions are facing a challenging labor market. In fact, there are more job openings than candidates, so ...

Welcome to "Salary Journeys," a series that discusses how much people have made over their careers. In this journey, 34-year-old Pam shares how she pivoted from wellness to tech. Pam didn't know what ...

This was a rough year for customer experience. We’ve been hearing for years how important customer experience is to business, and a whole business technology category has been built around it, with ...

Earlier this year, the White House announced a series of projects that agencies are undertaking as part of an effort to reshape how government delivers services by focusing on citizens' experiences ...

The FCC has fixed its watchful eye on the often lousy customer service we get from telecom providers. The agency said on Wednesday it’s opening a formal proceeding to review the customer support from ...