Total Quality Management, or TQM, is a process-centric management approach which focuses on customer satisfaction and employee engagement. The basis of TQM is that processes -- not people -- are to ...
Why (and How) Law Firms Should Embrace Basic TQM Principles In the legal context, total quality management (TQM) is really about maximizing efficiency and productivity while increasing client ...
This article examines a co-operative union-management approach towards Total Quality Management (TQM) by recourse to a case study from the auto components manufacturing sector. Its purpose is twofold; ...
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