IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More “Agentic AI,” or AI agents, have been the talk of the enterprise since ...

A number of Fallout 76 players have reported across social media this afternoon that, after submitting a support ticket to Bethesda, they received access to the personal information and support ...

Unthread builds Slack-native, AI-powered support bots for high-profile customers like Intuit, Lemonade and Automattic.

We are pleased to release the Control Techniques Support Suite technical support ticketing platform to all our valued customers and end users. This will provide an updated and highly traceable request ...

Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets moving ...

New help desk software combines automation, a built-in knowledge base, and AI-driven ticket management to streamline email-based customer service. SyncriTix is redefining customer support by combining ...

Customer support software company Freshdesk took the plunge into the freemium space on Monday, launching its "forever free" Sprout plan, geared towards serving growing startups with overflowing email ...

Odds are, if you bought the $200 Fallout 76 Power Armor Edition, you filed a support ticket when you received a cheap nylon bag instead of the stylish canvas bag Bethesda had promised. After all, that ...

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and ...

I'm at the cusp of a huge move up in my career, and I could use some perspective from some others in IT. By title, I'm currently a Network Administrator, although my responsibilities are those of a ...

With startups, we're talking about rough, unfinished products being unleashed into the hands of critical strangers -- the type that don't mind sending scathing emails every now and then. Support ...