While Oracle’s takeover of TOA Technologies has sparked M&A activity in the field services space, ServiceNow is planning expansion into new areas in order to grow its service management footprint.

AMSTERDAM--(BUSINESS WIRE)--ServiceNow® (NYSE: NOW), the enterprise cloud company, today announced that the ING Group, a Dutch multinational bank and financial services organization, is successfully ...

I recently had a chance to sit down with Matt Schvimmer of ServiceNow to talk about the news of their HR Service Automation application. The conversation was about how their Service Automation ...

Author’s Note: I requested a briefing from ServiceNow, a provider of IT Service Management and other solutions, to see if they use their own software solutions. Specifically, I wanted to see if they ...

Rio Tinto has overhauled its human resources and IT service delivery by launching a unified Employee Centre built on ServiceNow. Over three years, the ASX-listed miner designed and deployed a ...

The recent emergence of Platform as a Service (PaaS) has forever changed how enterprises develop and launch innovative applications. Rather than adopting old school style standards, organizations can ...

At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow (NYSE:NOW) was its push into customer service management (CSM). Venturing beyond its information ...