A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Since 86% of customers are willing to pay more for a better customer experience, your primary responsibility as a customer service representative is to provide excellent customer support, ensuring ...

Banks are entrusted with a valuable asset: your money. According to a July 2012 article in Consumer Reports, a survey indicates that 26 percent of bank customers who opted to switch accounts to a ...

Certain people are naturals for a career in customer service. They have the right personalities, values and patience -- regardless of their education or training. But many people in this field lack ...

Excellent customer service is key to any company’s success. So, what can you do to improve your customer service? Start at the front lines – with your customer service agents. They give assistance, ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

For most of us, when we think about learning new skills for our roles, we want to pick up extra hard skills. But that might not be where we should spend our effort. Hard skills are measurable and ...

CEO and Founder, The EQ-i Coach; author of Emotion at Work: Unleashing the Secret Power of Emotional Intelligence; public speaker and coach. What do you do when you have numerous stores to run, loyal ...

Indirect customer service includes all of the factors that can affect a customer's impression of your business, such as employee approachability, the design and cleanliness of your business and a ...

ORLANDO, Fla. -- If you think your organization doesn't need to address your agents' social media customer service skills, it's time to change your mind. Three groups are driving the need: millennials ...

In Field of Dreams, the voice in the cornfield tells Ray Kinsella, "If you build it, they will come." That may work in the movies, but if you want customers to keep coming back, you need a product or ...