New Delhi: Salesforce has laid off 4,000 customer support employees, reducing its support workforce from 9,000 to 5,000, as artificial intelligence (AI) increasingly takes over service operations. CEO ...

He says Salesforce has halved its customer support roles from 9,000 to 5,000. "I was able to rebalance my head count on my support. I've reduced it from 9,000 heads to about 5,000 because I need less ...

Salesforce CEO Marc Benioff announced a significant reduction of 4,000 customer support positions, a 45% decrease, as AI agents now handle 50% of customer interactions. This shift contrasts with ...

Apprehension is brimming at the fore. It barges into dinner-table conversations, boardroom briefings, and late-night Slack threads: Will artificial in.

Solution providers can ‘start really thinking about how to build the management capacities of AI agents as we start seeing more of this kind of hybrid workforce,’ Salesforce AI Executive Vice ...