AgentExchange and Data 360 enable proactive, AI-driven customer service with real-time data activation and smarter agent ...

Salesforce has unveiled several enhancements to its Marketing and Commerce Clouds that it says will connect marketing, commerce and service data on one platform. The goal is to create a single source ...

When "Just Connect It" Becomes a Breach Vector If you're in Revenue Operations, Marketing Ops, or Sales Ops, your core mandate is velocity. Every week, someone needs to integrate a new tool: "Can we ...

New Agentforce 360 integrations for ChatGPT will enable users to access Salesforce data via the chatbot service’s interface.

Salesforce wants Slack to become the conversational 'front door' to its apps, accessing agents in the flow of work and with ...

Mia Jordan, a digital transformation executive at Salesforce (NYSE: CRM), discussed how artificial intelligence and the company’s ecosystem of more than 7,000 applications and consultants could help ...