Rich Rosen is the Founder & CEO of Fastcall—a leading Salesforce native app for phone, SMS and video. Rich has two phone-related patents. According to Gartner, the average sales manager devotes only 9 ...

Sales oversight in field based industries has traditionally relied on methods that are difficult to scale. Managers frequently travel with representatives on ridealongs to observe how they interact ...

Every day, thousands of conversations between businesses and their customers unfold, each containing valuable insights that traditionally vanished into thin air. Conversation intelligence technology ...

In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...

Have you ever had a sales conversation that just didn't click? Imagine getting a call from a sales rep about a new CRM system. He doesn't really know much about your business or why you need to ...