Sakichi Toyoda created the "Five Whys" (5Ys) as a method for identifying root causes of errors or problems way back in the early years of Toyota. He claimed that by asking "why?" five times, one could ...

During a recent visit to a skilled nursing facility, a nurse made an insightful comment that stuck with me: “You can’t unscramble eggs.” This simple yet profound statement highlighted the difficulty ...

The 2023 ECCP re-emphasized the need for both performing a root cause analysis but equally importantly using it to remediate your compliance program. It stated, “a hallmark of a compliance program ...

Application inefficiency usually isn’t caused by a major bug. More often, it results from small oversights, technical shortcuts and misaligned processes. When these issues accumulate over time, they ...

Are we treating the symptom or the cause? Leaders need to periodically ask this question when struggling with performance issues or less than optimal outcomes. Treating symptoms is important and ...

When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...