The customer service function is now a vital element of your business model. Customer service reps handle customer questions and complaints but they also cross sell products. It is now common to ...

It's a good thing my job is conducive to feeding my deep-seated need to take as many personality tests as possible and publicly share my results, because here we are with another one: The IBM Watson ...

The other day, I followed a link to a website promising to tell me “the best way to communicate with any prospect, customer, or coworker based on their unique personality.” I was skeptical–and then, ...