After months of funds being held in limbo, payment processor's new president promises to release funds, as well as other reforms at PayPal. Steven Musil is a senior news editor at CNET News. He's been ...

Gripe Line reader Bob wrote for help in getting two refunds he felt he was owed by PayPal. “I have been twice burned by PayPal,” he says. “In the first case, I ordered a product that was never sent.” ...

We’ve all been there — you sent a PayPal payment, only to realize you made a mistake. Whether you accidentally sent money to the wrong person, paid the wrong amount, or changed your mind after hitting ...

Sent money through PayPal and instantly regretted it? Maybe you entered the wrong email. Maybe the seller isn’t responding. Or maybe you just changed your mind. If you’re searching for how to cancel a ...

What happens when a customer orders something online and realizes it’s the wrong size, didn’t come at all, or doesn’t look like what the pictures showed online? Online dispute resolution happens in ...