As part of the upgraded Oracle RightNow Chat Cloud Service integration, RightNow CX Cloud Service users can leverage more than 70 built-in rule conditions from the Engagement Engine Cloud Service.

Angie’s List, the consumer review website, has adopted Oracle’s customer experience suite, RightNow CX Cloud Service, to allow it to reach its core technology goals of combining email and chat into a ...

Oracle Unveils Oracle RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud Customer Experience Capabilities Coupled with Sales Force Automation Help Companies Achieve Sustainable ...

Oracle announced today that it will acquire cloud-based customer service vendor RightNow for approximately $1.5 billion. After the acquisition RightNow’s services will be offered as part of Oracle’s ...

Digital marketing/data management software provider [x+1] is integrating its Origin Digital Marketing Hub solution with the Oracle RightNow CX Cloud Service. Origin Digital Marketing Hub from [x+1] is ...

Oracle has entered into an agreement to acquire RightNow, a customer service software maker that’s used by over 2,000 clients, according to the company. Its flagship offering is called RightNow CX, a ...