A recent event in my community was a reminder that most companies (and people) don’t know how to apologize—and that has repercussions. A restaurant opened nearby with the aim of serving the vegan ...

Have you ever apologized to your partner and somehow felt like you made things even messier? That sinking feeling when your ...

A new study published in the British Journal of Psychology (via The Independent) has found that adding more words to your apology is more effective than a simple, “I’m sorry.” The research was headed ...

When I was growing up, one of my favorite television shows was Happy Days, and my favorite character on that show was Arthur Herbert Fonzarelli — or “The Fonz” — who was the epitome of cool. He could ...

As a veteran educator, I have had the pleasure of teaching a few thousand students. Regardless of the subject, I have often found myself teaching social skills. These include “following instructions,” ...