The video features TikTok user Cory Wayne (@theonlycorywayne) as he sits in his car eating a macaroni and cheese bowl from QT. “Customer service does not have to have a smile,” he says to his 532,000 ...

While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be ...

Exceptional customer service depends on more than smiling, empathetic employees (though they’re vitally important as well!). It also requires customer service standards and customer experience systems ...

A "broista" at Dutch Bros Coffee (No. 10 overall) serves up a drink with a smile. One of the company's core values is to "deliver an experience that leaves everyone stoked." Regulars at Dutch Bros ...