Recognizing excellence in the CRM industry is as much an honor for us as it is (we hope) for the recipients. With the seventh annual CRM magazine Market Awards, we take note of the industry’s ...

At a time when some pundits were predicting the demise of CRM as we know it, the industry was abuzz with the news of a host of mergers, a boost in the interest in hosted and on-demand applications, a ...

Freeland approaches the topic through discussions of CRM concepts, lessons learned, and advice from CRM practitioners. What makes the handbook unique is that each chapter is written by an Accenture ...

Countering the idea that Metro is purely for leisure, Microsoft has released some Metro-styled design concepts for Windows 8 versions of its Dynamics ERP and CRM software suites. Countering the idea ...