The Internal Revenue Service headquarters in Washington, D.C. The Internal Revenue Service made progress on its customer service and systems last year, but it's still facing challenges with processing ...
The Improving IRS Customer Service Act would expand information regarding refunds available to taxpayers online. The legislation would also require the IRS to inform ...
The IRS used to boast that taxpayer calls would be answered within 3 minutes. That is no longer true. Take it from me.
Taxpayers have been told for years that the IRS never sends a text message. But under 2026 digital rules, the agency can ...
A bipartisan pair of lawmakers, Sen. Bill Cassidy, R-Louisiana, and Mark Warner, D-Virginia, introduced legislation supported by the American Institute of CPAs to improve customer service at the ...
The IRS on Friday unveiled a new Taxpayer Experience Office as part of a long-term plan to improve customer service issues. The office will focus on "all aspects of taxpayer transactions," working ...
The IRS has fallen far short of its staffing targets for customer service roles during tax-filing season, according to a draft government report seen by POLITICO that underscores challenges the agency ...
Say what you will about how the government spends your taxes: at least the Internal Revenue Service (IRS) isn’t splurging on the latest in high tech. That is, unless you count technology that’s half a ...
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