We’re facing a crisis of customer centricity. Most companies recognize customers as the necessary focal point of business operations, but the philosophy tends to fall apart in the execution. To bridge ...

In artificial intelligence (AI), the “alignment problem” refers to the challenges caused by the fact that machines simply do not have the same values as us. In fact, when it comes to values, then at a ...

Many of the challenges we address here were evident to the pioneers of medical decision analysis of the 1950s 7 and to scholars in subsequent decades 8-11 who conducted careful and creative studies of ...

Sahotra Sarkar does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond ...

In a recent review article published in The New England Journal of Medicine, researchers review how human values can be incorporated into emerging artificial intelligence (AI)-based large language ...

My colleagues and I at Purdue University have uncovered a significant imbalance in the human values embedded in AI systems. The systems were predominantly oriented toward information and utility ...