Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

Elon Musk envisions a future with Tesla's Optimus humanoid robots, aiming to revolutionize home and work life. These robots ...

You're frantically trying to resolve an issue with a recent online purchase. It's late, you're frustrated, and you need help now. You reach out to customer service, dreading the thought of navigating ...

A frustrated customer on hold, an agent juggling dozens of cases, a conversation that could go wrong in seconds. AI is stepping in to turn those tense moments into seamless, personalized interactions ...

As AI continues to force itself into nearly every aspect of the business world, many companies are left wondering what role human connection will play. While AI promises efficiency, automation, and ...

You're probably familiar with chatbots because you've used them in some form within your business's digital presence, or you’ve at least interacted with one at some point in your own customer journey.

In August 2024, the Biden-Harris administration announced the “Time Is Money” initiative that will change how businesses provide customer service. It will crack down on corporate “doom loops”—cycles ...

There are two roads businesses find themselves on: one where they don’t believe artificial intelligence (AI) is real and are waiting for it to become more real, or one where they see that AI is here ...