The ServiceNow platform can be an engine for modernization if IT leaders and their teams take advantage of all it has to offer. Phil Goldstein is a former web editor of the CDW family of tech ...

FEATURE Salesforce CEO and chief “SaaSquatch” Mark Benioff boasted about the wins his company's ITSM product had last quarter ...

Kicking off Knowledge 2021, ServiceNow's annual user event, the digital workflow vendor made an announcement that it will be acquiring observability leader Lightstep, for an undisclosed sum. You can ...

The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. Your IT team is ...

Jack Nichols is the CTO for federal and senior manager of technical resources for CDW•G. He supports all federal civilian and defense department agencies, and meets regularly with agency technology ...

ServiceNow is a powerful cloud-based ITSM tool that streamlines workflows and service management in IT, HR, and customer service. During our testing, we were impressed with its ability to automate ...

IT service management (ITSM) is simply how information technology (IT) teams manage all the processes and activities required to design, build, deliver, and support IT services—it encompasses the ...

Blender maker Vitamix has rolled out its ServiceNow IT service management (ITSM) software beyond the confines of the IT department to automate tasks across the business. The company, which has 900 ...

Frank Slootman the CEO of ServiceNow (NYSE: NOW) has a spring in his step. ServiceNow has been on a tear and as they say "just killing it". Slootman has been there and done that before delivering ...

UPS is a global pick-up and delivery business that is changing the way it services its customers and employees, with ServiceNow. UPS is a globally recognised package distribution, home delivery and ...