Knowing how to build rapport is the basis to experience success and fulfillment in life. And yet, it’s amazing to realize how little education and training we get on a set of skills that can make the ...

What’s most important to your clients grows your b... What’s most important to your clients grows your b... Trust is the cornerstone of any successful client relationship. According to the annual ...

Email is by far the best channel for strengthening B2B relationships. But brands must first heed the client’s psychological needs, judging by The Science Behind Strong Relationships, a study by Front ...

Half of all sales teams aren’t producing sales. Exaggeration? Not really. It’s no secret that sales is a tough business, whether within the tech industry or outside it. The lesson here is that it’s ...

QUESTION: Although I research my customers and prepare my presentations in advance, I find it difficult to close the sale. What am I doing wrong? ANSWER: Trust is the basis of any meaningful and ...

People buy things from salespeople they like. If you employ empathic statements in a conversation with your customers, you will develop a rapport that will allow you to set the pace and direction of ...

In these difficult times, we’ve made a number of our coronavirus articles free for all readers. To get all of HBR’s content delivered to your inbox, sign up for the Daily Alert newsletter. Nonverbal ...

Throughout my career, I’ve held many titles. I’ve been a reading specialist, a special education teacher, and an English teacher, among others. No matter what my job was called, one of the most ...