Using AI “won't eliminate people’s jobs,” Heather Hajek, director of analytics and compliance management system support at Synovus Financial, said on a panel at the Consumer Bankers Association annual ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

SRA consults on new complaints handling rules for solicitors and firms, working with the Legal Services Board, as complaints hit a record 41,000.

Prime Minister Narendra Modi said the AI-powered e-Jagriti platform has transformed consumer justice by digitising complaint ...

New legal requirements on how organisations handle data protection complaints are now in place, the Information ...

The FCAC's revised guideline also states that banks are not permitted to pause the legislated 56-day period in order to ...

Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...

Complaints are a crucial component of any business’s integrity. But all too often complaints are overlooked because of the very nature of them. The rise of grievances being aired across social media ...

What Has Changed? The DUAA inserts a new section into the Data Protection Act 2018, giving data subjects a statutory route to ...

By KT Team Absa Bank Kenya is facing growing public pressure as customers, lawmakers and online users raise fresh questions over alleged poor service, disputed transactions, unexplained account ...