NYU Langone found that electronic health record portal messages over 5 years ending in 2025 increased by 153%. Researchers ...
Patient-authored portal messages surged 153% between 2020 and 2025, far outpacing growth in office visits and effectively creating a largely uncompensated layer of care that health systems and payers ...
NYU Langone's record Epic study of 8B interactions found portal messages up 153% since 2020 as in-person visits rebounded — digital adds to care, not replaces.
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