PHOENIX — Phoenix has implemented artificial intelligence (AI) to streamline its 911 system, allowing human dispatchers to focus on life-threatening emergencies while AI handles routine non-emergency ...

Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a nationwide staffing and funding crisis. Across the country, emergency call ...

WAUKESHA COUNTY, Wis. (CBS 58) -- The next time you call the non-emergency line, artificial intelligence could be picking up your call. The Waukesha County Communications Center is the second county ...

Incoming calls increased at the county 911 dispatch center in 2025. Numbers show an increase of about five percent in total ...

Dispatchers connect 911 calls with police, fire, and paramedics. They also face similar mental health challenges as those ...

The aging system that logs and tracks Baltimore’s public safety calls experienced about a dozen “failures” throughout 2024 and 2025, according to City Council President Zeke Cohen. Cohen called that ...

Emergency dispatchers fielded 653 calls as 12 inches of snow blanketed Evansville. But the sheriff says it could have been ...