The COVID-19 pandemic has accelerated digital health adoption and shifted the consumer experience, leaving patients looking to virtually engage with their providers more than ever. To meet patient ...

Forbes contributors publish independent expert analyses and insights. Dr. Cheryl Robinson covers areas of leadership, pivoting and careers. When people think of pivoting, it is often limited to their ...

Customer satisfaction and loyalty are at the core of most customer-centric organizations' business goals because a satisfied and loyal customer means increased sales, referrals and profit margin.

The post-pandemic digital engagement strategy for thriving health systems: 4 insights The most recent iterations of EHRs focused on value-based care and population health, but in 2020 the COVID-19 ...

A growing percentage of senior executives across the utility sectors — gas, electric, water and others — are coming to an interesting new realization when it comes to digital engagement and customer ...

NIKE, Inc.’s NKE digital ecosystem remains a powerful engagement engine and has long been positioned as a core pillar of its growth strategy. However, the company has been experiencing a sustained ...

Professional Services Leader Leverages ON24 Intelligent Engagement Platform and AI-Powered Analytics and Content Engine (ACE) to Scale Virtual Events, Certification Programs, and Multichannel Content ...

Disconnected systems. Siloed data. Sales, marketing, and medical teams working in parallel instead of together. Sound familiar? These aren’t just IT challenges - they’re business blockers. In today’s ...