Ideally, customer service should inspire us. We feel so much better when we receive good, professional, and caring service. Why shouldn't your customers feel those same emotions? Think about the last ...

We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa's platform combines powerful AI with a human touch to deliver highly personalized ...

When Covid is limiting the number and corrupting the nature of the customer touchpoints you’ve built into your carefully designed customer experience, what should you do to fight back, to give your ...

Exceptional customer service would seem to be a timeless discipline, but a lot has been changing when it comes to customer expectations, and of course, technology. And I think we can safely assume ...

It seems like artificial intelligence–AI–is all anyone can talk about nowadays, and not always in the most positive ways. It’s going to take over our jobs, it’s going to take over our planet–and maybe ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. I recently led several executive panels at the Customer ...

Fully automated solution connects real-time customer engagement with enterprise workflow automation to eliminate service gaps and drive faster, smarter resolutions By combining industry-leading AI ...

Digital technology is the fuel that turbo-charges customer service. It helps organizations to acquire and process the right data; to provide services and products accurately and efficiently; and to ...

If your brand operates in the QSR industry, it is safe to say you’ve seen the way that we connect with our customers has dramatically changed. The in-store guest experience, once the most important ...