I recently announced a major initiative at Verizon Consumer that’s turning heads across the business world. We’re investing billions to transform our customer experience, and I believe it will set a ...

Michael Goshka is CEO of Planfix, a SaaS platform that cuts costs, reduces errors and automates workflows for smarter business operations. I still remember the early days of launching my startup. My ...

AT&T is leveling up the industry with a bold guarantee to our customers, promising an elevated experience focused on connectivity they can depend on, deals they want, and the prompt, friendly service ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, ...

NEW YORK, April 03, 2025 (GLOBE NEWSWIRE) -- Verizon (VZ) today announced the next evolution of its multi-year consumer business transformation, with a strong value commitment designed to strengthen ...

In the day-to-day operations of running a business, losing sight of the mission and the problems of your customers can happen gradually, without notice. The success of a business is directly related ...

Budget carrier Wizz Air is rolling out a new three-year investment programme intended to prioritise customer service across its operation. It has unveiled the transformation plan – branded as the ...

Messaging needs consistency. Conflicting language across functions leads to confusion and erodes customer trust. Leadership drives change. Leaders must model collaboration, remove blockers and keep ...

An improved customer experience, product and service enhancements, and faster and more reliable service with added value have driven meaningful improvements in customer satisfaction scores as measured ...

Customer obsession is heralded as a virtue in business. From Jack Bogle, who was passionate about democratizing investing for Vanguard Group account holders, to Jeff Bezos, who signaled a “relentless” ...

We’ve all heard the phrase, “The customer’s always right.” It’s a common mantra in customer service and hospitality – and, I’d argue, should carry over into the world of SEO as well! After all, we SEO ...