For too long, customer success has been viewed as a role for individuals with excellent people skills or a background in traditional account management. While these traits are valuable, they represent ...

This TechRepublic Premium ebook compiles the latest on cancelled conferences, cybersecurity attacks, remote work tips, and the impact this pandemic is having on the tech industry. Read now What is the ...

While most corporate departments or functions understand the fundamentals of how to scale their particular operation and many have adopted growth plans, customer success is one of the few that often ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

Finding customer success talent is not about filling a role, but about strategically building a team that will be the foundation of your customer strategy. Since its inception in the 1990s, customer ...