Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

41 Social Security offices are cutting 25-58% of workers under DOGE's budget reductions. The agency faces increased customer service demand as retirees worry cuts will affect benefits. This comes as ...

Wells Fargo & Co. is shrinking a customer service center in Shoreview, a move that will lead to the elimination of about 400 jobs from November through January. The company notified the state jobs ...

The Cape Canaveral Spaceport Advanced Planning and Customer Service Office, a joint office of NASA, the Air Force and the state of Florida, moved from Patrick to Cape Canaveral Air Force Station Jan.

TOLEDO, Ohio (WTVG) - The City of Toledo’s Department of Public Utilities announced the return of the in-person customer service office on Wednesday. The office is located on the first floor of 410 ...

Ada, the Toronto-based company that automates 4.5 billion customer service interactions, has partnered with OpenAI to use GPT-3.5, the large language model that is the foundation of ChatGPT. Meta, ...

This archived news story is available only for your personal, non-commercial use. Information in the story may be outdated or superseded by additional information. Reading or replaying the story in ...