Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

The bank topped narrowly beat kitchenware retailer Lakeland and Marks & Spencer’s traditional clothing and homewares arm to top the rankings n a poll carried out by consumer magazine Which?. The ...

New research has revealed disparities in customer service experiences across the UK. The largest proportion of people receiving poor customer service are in Northern Ireland, while the highest ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

Genesys has announced the launch of its EMEA Customer Service Hero awards programme 2012 to find the most exceptional customer service representative within the region. The programme, which is in its ...