Continuous digital connection has fundamentally transformed the entire customer relationship lifecycle, from sales and marketing through to customer service and renewal. In place of the sporadic sales ...

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2023 will be remembered for a lot of things, but for many, it will be the year when budget reductions, cost-cutting and layoffs were front of mind. In the tech sector alone, more than 240,000 jobs ...

Pick up the phone, dial a customer service line and you’re likely to hear an automated warning that it could be a while before you speak with an agent. These days, it seems like just about every call ...

Target Corp.'s top marketer, Cara Sylvester, will take a new job aimed at improving the experience customers have with the retailer. Sylvester's title will change to chief guest experience officer, ...

Bhanumurthy Ballapuram spent 29 years at the Bangalore, India-based Wipro, a global system integrator in the Google Cloud Partner Advantage Program. Google Cloud has turned to a Wipro alum to fill its ...

DULUTH, Ga. – Savoy House Lighting has appointed Jill Gardner, whose 30-year career spans the lighting and home building industries, as director of customer service and lighting assets. Jill Gardner ...