Are you looking for a competitive advantage to keep your customers coming back? I have the answer. The 2023 Achieving Customer Amazement (ACA) study, sponsored by Five9, uncovers the current state of ...

Huize Holding Limited reported serving 1.3 million families and processing 160,800 claims in 2024, with high customer satisfaction rates. Huize Holding Limited announced its 2024 Customer Service ...

Customer service teams are increasing investments in the technology even as economic value remains elusive, Gartner finds.

ORANGE, Conn.--(BUSINESS WIRE)--Avangrid, Inc. (NYSE: AGR), a leading sustainable energy company and a member of the Iberdrola Group, announced today improved customer service metrics across its ...

SAN FRANCISCO & DÜSSELDORF, Germany--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, today announced it has been named a Leader in The Forrester Wave™: ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

Despite consumers having an increased comfort level with AI, there is a missed opportunity when businesses deploy increase automation without thinking holistically about both cost-cutting and the ...

Nearly every company claims to deliver superior customer service. Yet, despite the focus on creating memorable experiences, many customers still report dissatisfaction when interacting with ...

Microsoft was named a leader in The Forrester Wave: Customer Service Solutions, Q1 2026 report, alongside Oracle and Salesforce. The company differentiates itself by combining productivity tools, ...

Artificial Intelligence is transforming the customer service workforce with the delivery of 24/7 customer care and heightened customer engagement. According to a recent State of AI in Customer Service ...

As AI tools become more sophisticated, they offer unparalleled opportunities for personalizing customer interactions, a crucial factor in today’s competitive market. Understanding the nuances of this ...