"I want to switch from a sales clerk to a sales position, but I can't write a statement of purpose." "I don't know what to ...

All too often, we hear nightmares about customer service and how abysmal it is. No one listens, no one cares, they just want to take our money and screw the customer. It’s great fodder for cocktail ...

This is a special article. It is the 500th article I’ve written for Forbes.com. It is hard to believe that I’ve been writing at least one weekly column for Forbes for almost 10 years, and I haven’t ...

Shep Hyken – customer service motivational speaker, author, trainer, and expert – asked readers what questions they had about customer service in his monthly newsletter, The Shepard Letter. This is ...